Bucharest
5-9 Years
Romania
Job Family
Practice (Packages)
Job Description (Posting).
Provide Level 2 support for technical infrastructure components (e.g. databases, middleware and user interfaces);
Provide L2 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications production platform. Remediate incidents/outages pertaining to the platform;
Estimate time required to implement remediation actions which are under direct control of RTB;
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines;
Ensure appropriate vendor interaction in a multi-vendor environment;
Conduct incident and problem management activities;
Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues;
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement;
Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required);
Contribute with process/compliance enhancements related to Level 2 support for technical infrastructure components (e.g. databases, middleware and user interfaces);
Prioritize and steer to problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches). Remediate incidents/outages pertaining to the platform;
Perform monitoring activities by using the implemented monitoring and alerting solutions/applications (Geneos & NewRelic & Scribe) as well as by conducting log investigation;
(1.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. (2.) To create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards. (3.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity. (4.) To ensure process improvement and compliance in the assigned module, and participate in technical discussionsorreview.
Provide L2 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications production platform. Remediate incidents/outages pertaining to the platform;
Estimate time required to implement remediation actions which are under direct control of RTB;
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines;
Ensure appropriate vendor interaction in a multi-vendor environment;
Conduct incident and problem management activities;
Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues;
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement;
Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required);
Contribute with process/compliance enhancements related to Level 2 support for technical infrastructure components (e.g. databases, middleware and user interfaces);
Prioritize and steer to problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches). Remediate incidents/outages pertaining to the platform;
Perform monitoring activities by using the implemented monitoring and alerting solutions/applications (Geneos & NewRelic & Scribe) as well as by conducting log investigation;
(1.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. (2.) To create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards. (3.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity. (4.) To ensure process improvement and compliance in the assigned module, and participate in technical discussionsorreview.
Qualification
B Tech, B.E.
No. of Positions
1
Skill (Primary)
Oracle (APPS)-Oracle Cerner-Implementation, Go-Live and Support
Employee Group
Business Line FT
City
Others
Entity
CSW
Auto req ID
1269886BR
Expected Date of Closure
01-Jul-2023
Reporting Manager Designation
ASSOCIATE GENERAL MANAGER
