Registration Service Assistant - Regional
Location: Fargo North Dakota
Description: DETROIT LAKES GENERAL - SANFORD HEALTH DETROIT LAKES CLINIC is at present recruited Registration Service Assistant - Regional right now, this job will be placed in North Dakota. For detail informations about this job opportunity kindly see the descriptions. Register patients according to policies and procedures to ensure accurate and timely information for billing and to prov! ide excellent customer service. The incumbent serves as receptionist for the regional clinic. Reports to As Assigned Education, Experience and Skills Requirements Post secondary education or equivalent training in a healthcare or business related field is required. Previous customer service experience in an office setting, preferably in a healthcare setting. Must have knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers. Medical terminology desired. Licensure/Certification Requirement None Job Specific Competencies
Demonstrates knowledge of clinic and hospital (as appropriate) registration systems, including patient and guarantor demographics.
Determines correct third party payer, including knowledge of insurance coverage, referral requirements and online verification of eligibility.
Assesses and requests payment requirements (i.e., co-pays, pre-paid services, a! nd payment on account) and follows through with receipts and a! ccurate cash bag handling.
Communicates persuasively and professionally with internal and external customers (i.e., providers, third party payers, social service agencies, nursing homes) to problem solve, explain policies and procedures, and comply with government and payer regulations.
Demonstrates skills in educating patients regarding forms they must sign (Financial Form, Notice of Privacy Practice, ABN), out-of-network options and HIPAA passwords.
Provides efficient, courteous reception assistance to patients and other staff to ensure customer satisfaction.
Maintains complete record and/or filing systems.
Maintains schedules and calendars, and makes appointments for others.
Core Competencies Customer Service
Interacts with customers in a warm and friendly way.
Takes immediate action to meet customer requests or needs.
Listens to understand what customers have to say. Safety
Recognizes safety hazards a! nd takes corrective action; seeking assistance when needed.
Demonstrates knowledge of operational policies and procedures.
Performs work safely, without causing harm or risk to self, others or property. System Behavior
Makes a decision considering the impact of the decision on other areas.
Initiates collaboration with others outside of service area.
Demonstrates personal commitment to the principles, values, and ethics of the organization.
Models accountability for learning by sharing knowledge and learning from others. Interpersonal/Communication/Relationships
Builds effective working relationships.
Expresses appreciation to others for their work.
Treats others with respect. Leadership Competencies
Demonstrates both knowledge and application of Sanford policies, procedures, and guidelines.
Demonstrates the ability to take charge, take unpopular stands if necessary, face difficult situations, and is looked to for direction from ot! hers.
Facilitates and supports change within the Sanford Health.
Demonstrates skill in accessing, preparing and using information as relevant to position.
Verbalizes and demonstrates knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information. Equipment Competencies
Demonstrates skill in use of equipment relevant to position; verbalizes knowledge of appropriate safety procedures.
Diagnoses equipment problems; fixes or seeks out someone to fix.
Consistently informs appropriate person of problems encountered with repairs or calibration of equipment. Blood Exposure
This position is classified as a Category III position under OSHA guidelines with no risk of exposure to bloodborne pathogens and other potentially infectious materials. Supervisory N/A Dimension N/A Physical Requirements: View Physical Requirements
- .
If ! you were eligible to this job, please email us your resume, with salary requirements and a resume to DETROIT LAKES GENERAL - SANFORD HEALTH DETROIT LAKES CLINIC.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Sun, 14 Apr 2013 00:23:25 GMT