Endoscopy Support Specialist
Location: Sioux Falls South Dakota
Description: Olympus America Inc. is employing Endoscopy Support Specialist right now, this vacancy will be placed in South Dakota. Detailed specification about this vacancy opportunity please give attention to these descriptions. Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life scien! ce products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes.
Position Description:
Sioux Falls, SD - The Endoscopy Support Specialist will be responsible for providing enhanced customer endoscopy support activities to implement a specific repair service strategy that will provide customer assistance in reducing service contract costs, support service contract renewals, and create opportunities to increase repair service market share. The incumbent will provide an operational core competence of technically qualified and committed personnel structured to complement and achieve Olympus service business objectives. He/She will provide endoscopy support ser! vice that will strengthen the Olympus brand through building s! trong customer relationships. EOE M/F/D/V
Requirements and Responsibilities:
- Work closely with targeted customers, local Sales Representative, Field Service Engineers, OMES personnel, Olympus America Inc (OAI) service Marketing Managers, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction.
- Conduct service support calls independently and in a team effort with other corporate personnel, as necessary.
- Meet customer service needs, provide solutions for their endoscopy equipment service problems, assist customers toward the goal of repair reduction, and maintain customer relationships based on trust, loyalty, and outcome satisfaction that result in service contract renewals.
- Secure and grow Olympus service repair business through the promotion of Service Contracts for endoscopes, video electronics, and reprocessing equipment.
- Support service contract bus! iness by providing pre-contract inspections, performing preventative maintenance evaluations, and engaging non-contract customers to support the value of service contracts and proper maintenance of Olympus endoscopy equipment.
- Conduct customer educational visits, diagnose issues relating to endoscopy equipment care, handling, CDS, and storage.
- Conduct in-service programs based on identified educational visit needs and assist in customer training to ensure that their endoscopy equipment will be maintained to Olympus standards for maximum operational performance.
- Establish and maintain customer rapport with key decision makers (such as Bio-med, Nurse Manager, Materials Manager, and Physicians) to support their endoscopy equipment service requirements and leverage relationships to assist in the growth of Olympus service business.
- Provide customer repair cost utilization analyses reports to review service contract performance and cost consump! tion versus elapsed time.
- Assist over consuming contract custo! mers to improve equipment utilization and help reduce repair costs through an asset management focused approach enhancing the performance and value of their Olympus endoscopy equipment.
- Develop the knowledge and skills required to produce the highest levels of customer engagement and service support.
- Familiarize oneself with endoscopy equipment applications and products through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures, and available self-study programs.
- Provide meeting and trade show support as required.
- Conduct equipment demonstrations, present care and maintenance courses, and in-service training.
- Establish a routine communication schedule with management to exchange information on daily and weekly activities.
- Maintain all assigned assets including, but not limited to, laptop computer, mobile device(s), tools, etc.
- Submit all required fi! eld activity documentation, including travel itineraries, field service reports, and expense reports as directed.
- Update service records as required.
- Perform other related duties as assigned.
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)
- A Bachelor's Degree or equivalent knowledge is required.
- A minimum of 1-2 years of related Sales or Service experience, or completion of Endoscopy Support Specialist Trainee program, is required.
- Must be a self-starter and be able to follow management direction.
- Must have an independent work ethic and be results orientated.
- Must be task orientated, requiring minimal supervision once initial training is completed.
- A high degree of personal organization is essential.
- Must be computer literate in Microsoft Office, Excel, Word, and PowerPoint.
- Must have a valid driver's license.
- Must possess or be ab! le to obtain a suitable vehicle that is less than 7 years old, has avai! lable Cargo Volume of at least 18.6 ft³, and otherwise meets the requirements as outlined in the Olympus Vehicle Reimbursement Program.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Olympus America Inc..
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This vacancy starts available on: Sun, 25 Aug 2013 20:13:10 GMT