Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Community Support Agent to join our team and work on a high-growth account.
As a Community Support Agent, you will work with members of a large social media platform to enforce community guidelines and resolve disputes between users. Your role is vital to ensuring that the platform remains safe and welcoming to all users. This social media platform is made up of smaller communities that are uniquely affected by our current climate, and the ideal candidate would be educated and knowledgeable on current news.
If you are skilled at community moderation and enjoy staying up to date with current events, we want to hear from you!
Please note: the start date is June 12th! Also we require 1 year of moderation experience.
Responsibilities:
- Respond to contacts from members in a timely and constructive manner
- Review member reported content and assess for policy compliance
- Interpret and enforce community standards and policies
- Investigate and mediate disputes between users to help both parties reach a positive outcome
- Educate members on community guidelines
- Stay knowledgeable and up to date on all current events
Requirements:
- 1 year of moderation experience
- High level of empathy
- Excellent communication skills
- Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues
- Experience with positioning sensitive issues and handling escalations through to resolution
- Desirable: Previous experience working as a part of a customer service team or in a contact center environment
Pay Rate: $16
We are only accepting applicants in the following states:
Alabama, Arizona, Arkansas, California, Florida, Georgia, Idaho, Illinois, Louisiana, Maryland, Massachusetts, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Work Location: Remote
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