About us
Social Clip is a small business in Birmingham. We are professional, agile, innovative, and our goal is to Social Clip services recognise the practicalities of delivering IT services that are required, and adapt process accordingly. By making no assumptions about a business and lead through consultancy, our partnerships start strong and are based on evidence-led information to drive decisions, that ensure the right technology is deployed, in the right place, at the right time..
Our work environment includes:
- Modern office setting
- Food provided
- Work-from-home days
- Growth opportunities
Working on a rota in our office, covering shifts from 0800 – 1800 Monday to Friday.
You will also act as the primary contact for critical incidents outside of core hours on a rota basis, to cover 24/7/365. This will include and attractive on call day rate.
Key Responsibilities:
Act as the single routine contact point, receiving and handling requests for support to the SocialClip business.
Responds to a broad range of service requests for support by providing information to fulfil or enable resolution.
Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Management of major incidents, liaising with 3rd parties, and internal resolver groups. issuing communications regarding updates to key stakeholders
Following agreed procedures, identifies, registers, and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
Monitors service delivery performance metrics and liaises with managers and customers to ensure that Service Level Agreements are not breached without stakeholders being given the opportunity of planning for a deterioration in service
Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures.
Engages with IT Delivery and Technology streams to confirm that changed or new services meet the service acceptance criteria and the required standard. Feeds into the change management processes.
Assist in identifying and implementing Service Improvements Supporting users at offices in various geographical locations. Travel may occasionally be required
Experience:
Experience of working in an IT environment
Experienced in coordinating efforts to resolve issues with multiple stakeholders
Demonstrable experience of communication at all levels
ITIL Foundation or knowledge and understanding of ITIL framework.
Experience of recording and tracking information in some form of ITSM Toolset
We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you’re a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There’s a place for everyone in our team!
You won’t just be joining the SocialClip family, we’re part of something bigger. We are now proud members of the Tech Front progressive family!
What’s in it for you – The benefits
If working alongside some for the most creative and innovative people isn’t enough, we also offer you:
Excellent career progression opportunities
25 days annual leave
5% pension contribution
Staff discount
Flexible working hours
Healthcare plan
Company Bonus
Company sporting events, smart casual dress code and a brilliant company culture.
Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Social Clip Reactions careers page on our websites
We are constantly striving to be a better business, and not just because it makes good business sense, but it’s the right thing to do. Our commitments come under one pillar named “Powering Better” in which we focus on making a difference in three key areas, planet, people, and product.
Job Type: Full-time
Salary: £25,330.00-£27,963.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Gym membership
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
