Medical Support Assistant
Location: Hot Springs South Dakota
Description: Department of Veterans Affairs is looking of Medical Support Assistant right now, this occupation will be placed in South Dakota. For detail informations about this occupation opportunity please give attention to these descriptions. Vacancy Identification Number (VIN)
926508
OUR MISSION:
To fulfill President Lincoln's promise - "To care for him who shall ha! ve borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of western South Dakota, where we are known for our blue skies, pine forests, rich history, moderate climate and friendly western hospitality. The VA BHHCS provides primary, surgical, behavioral health, community living center (nursing home care), and domiciliary (residential rehabilitation treatment program - RRTP) care for Veterans residing in western South Dakota and portions of Nebraska, North Dakota, Wyoming and Montana. Care is delivered through the Fort Meade (near Sturgis) and Hot Springs VA Medical Centers, as well as through a number of community-based outpatient and rural outreach clinics. VA Black Hills is part of VA Midwest Health Care Network (VISN 23).
Note:
The full performance level of this vacancy is GS 5. The Prof! essional Standards Board (a peer-review group) will review the! selected candidate's education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
KEY REQUIREMENTS
Must pass pre-employment examination
Must be proficient in written and spoken English
Designated and-or Random Drug Testing required
Background and-or Security Investigation required
DUTIES:
Incumbent serves as a team member of the Black Hills Health Care System Call Center. He/She will be the initial contact and resource for answering a variety of veteran care questions and will be responsible for the timely and accurate receipt of veteran telephone contacts regarding healthcare issues and assistance. Incumbent w! ill gather background information on all contacts to include clinical as well as administrative data; receive and listen to complains from veterans, their representatives and refer appropriately. Will utilize CPRS, VISTA to schedule appointments/order/schedule labs, radiology appointments and serve as the appointment cancellation line for BHHCS. Incumbent will assist in determining the nature of the veterans' medical care needs, refer to CPRS/VISTA and follow protocol to refer emergent/urgent/symptom-based calls to a triage nurse immediately. Incumbent will maintain contact with the medical administrative aspect of providing medical care and perform other duties as assigned.
Location:
This position is located in the Patient Care Service Line at Hot Springs, SD
Work Schedule:
64 hours per pay period, Monday - Friday, 7:30am - 4:00pm
Relocation Expenses:
Relocation Expenses are not authorized for this position! .
QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
a.. Citizenship. Citizen of the United States.
b. Experience and Education
(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
GRADE DETERMINATIONS:
GS-5 MSA (Full Performance Level)
(a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
(b) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders i! n accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1 . Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/d! ata into or from electronic medical records, scheduling systems and/or r! eports.
2 . Knowledge of basic medical terminology.
3 . Ability to make appointments in a clinical setting.
4 . Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5 . Ability to communicate effectively and professionally with employees at varying grade levels.
6 . Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
References : VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT
QUALIFICATION STANDARD
, dated June 7, 2012, and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at
http://www.opm.gov/qualification! s/standards/IORs/GS0100/0185.htm
PHYSICAL STANDARDS:
The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; and carrying of light items such as files papers, books, and other small items.
PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:
http://www.ed.gov/admins/finaid/accred/index.html
All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qual! ification requirements, you must send a Certificate of Foreign Equivale! ncy with your transcript in order to receive credit for that education.
Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application
checklist
or visit
http://www.fedshirevets.gov/job/vetpref/index.aspx
.
HOW YOU WILL BE EVALUATED:
Your application, résumé and! /or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at
http://www.va.gov/JOBS/Job_Benefits/benefits.asp
.
OTHER INFORMATION:
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
- .
If you were eligible to this occupation, please email us your resume, with salary requirements a! nd a resume to Department of Veterans Affairs.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Wed, 17 Jul 2013 10:03:19 GMT